Chair: Natalia Kryvinska, University of Vienna, Austria
Co-Chair: Miguel Mira da Silva, IST-UL, Portugal
Natalia Kryvinska is the University Lecturer and the Senior Researcher at the eBusiness research group at the University of Vienna’s School of Business, Economics and Statistics. She received her PhD in Electrical&IT Engineering from the Vienna University of Technology in Austria, and a Docent title (Habilitation) in Management (Management Information Systems) from Comenius University in Bartislava, Slovakia.
Her research interests include eServices/eBusiness, Service Science, Service Management and Engineering, Service Analytics, and Complex Service Systems Engineering.
Albani Antonia, University of St.Gallen, Switzerland
Cater-Steel Aileen, University of Southern Queensland, Australia
Demydov Ivan, Lviv Polytechnic National University, Ukraine
Dobre Ciprian, Politehnica University of Bucharest, Romania
Feltus Christophe, Luxembourg Institute of Science and Technology, Luxembourg
Gregus Michal, Comenius University in Bratislava, Slovakia
Jantti Marko, University of Eastern Finland, Finland
Lluis Mesquida Antoni, University of the Balearic Islands, Spain
Mendes Carlos, Instituto Superior Técnico, Portugal
Renault Alain, Public Research Center Henri Tudor, Luxembourg
Service quality is an abstract and elusive construct because of the nature of services – their intangibility, heterogeneity, and inseparability of consumption and production. The growth of IT services in terms of processes, frameworks and standards has been immense. ITIL, ISO/IEC 20000, CoBIT and CMMI-SVC all address service needs.
Authors should submit to http://www.easychair.org/conferences/?conf=quatic2016 a PDF version of their paper. Full Papers must be in CPS format and not exceed 6 pages, including figures, references, and appendices. Work In Progress (WIP) works with relevant preliminary results are limited to 3 pages. Submissions must be original and will be reviewed by the Track Program Committee. Accepted papers will be included in the electronic proceedings of QUATIC’2016 published by Conference Publishing Services (CPS), submitted for archiving in Xplore and CSDL, and submitted for indexing in ISI Web of Science, SCOPUS, ACM Portal, DBLP and DOI System, subject to one of the authors registering for the conference. The authors of the best papers of this thematic track will be invited to submit extended versions to the main track of the conference.
See details of the QUATIC 2014 edition of this track.
Thematic Tracks >